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Carlos Mattos's avatar

"Adoption is solved, transformation is not" is the line I'll be quoting. After ~25 years building software inside banks, here's why I think the gap is so stubborn: the saved hours flow straight into bot-sitting because the underlying work was never governed to begin with. The model doesn't create the mess, it exposes the one that was already there. The 13% didn't buy better AI; they redesigned the work, which inside a regulated institution is a governance problem wearing a productivity costume. The Brooks + Work AI Index pairing lands harder together than either does alone, nicely done, Julia.

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